Shipping Policy

Thank you for choosing Valdelin We are committed to providing transparent and reliable shipping services to ensure your order reaches you safely and on time. Below are the details of our shipping process, processing times, and delivery expectations:

1. Order Processing Time

All orders placed on our website will be processed within 2 business days​ (Monday–Friday, excluding weekends and U.S. holidays). Please note that "processed" means your order has been verified, packed, and handed over to our carrier for shipment. You will receive a confirmation email with tracking details once your order ships.

2. Shipping Method & Delivery Time

We partner with UPS​ for all standard domestic shipments within the contiguous United States (48 states).
  • Estimated Delivery Time: 3–7 business days after your order is processed and shipped.
  • Note: Delivery times are estimates and may vary due to factors like carrier delays, weather, or address accuracy.

3. Tracking Your Order

Once your order is shipped, you will receive an automated email containing your UPS tracking number​ and a link to monitor your package’s journey. 

4. Shipping Address & Contact Information

For all shipments, please ensure your delivery address is accurate and complete to avoid delays. Our shipping origin and customer service contact details are as follows:
  • Mailing Address:
    Valdelin
    12005 Horseshoe Ridge Dr, Fort Worth, TX 76244, USA
  • Customer Support:
    If you have questions about your shipment or need assistance, please contact us at:
    Email: info@valdelin.com

5. Delays & Exceptions

While we strive to meet all delivery estimates, we cannot guarantee exact delivery dates. UPS may experience delays due to unforeseen circumstances (e.g., inclement weather, high volume, or logistical issues). If your shipment is significantly delayed beyond the estimated timeframe, please reach out to our team at info@valdelin.com, and we will investigate further.

6. Returns & Exchanges

For returns or exchanges, please refer to our separate Return Policy. Customers are responsible for return shipping costs unless otherwise specified under our warranty or error policies.
Thank you for trusting Valdelin with your order. We appreciate your patience and are here to support you every step of the way.